Conduct for the Protection of Consumers

1.   Direct Sellers and Direct Selling Entity shall take appropriate steps to ensure the protection of all private information provided by a consumer;

2.   Direct Seller and Direct Selling Entity shall be guided by the provision of the Consumer Protection Act 1986;

3.   All Complaints received over phone, email, website, post and walk-in should have complaint number for tracing and tracking the complaint and record time taken for redressal;

4.   Every Direct Selling company shall constitute a Grievance Redressal Committee whose composition, nature of responsibilities shall include but not limited to:

• The Grievance Redressal Committee shall consist of at least three officers of the Direct Selling entity;
• The Grievance Redressal Committee shall address complaints and inform complaints of any action taken;
• Complaints may be made by any member of the general public against a Direct Seller of the company, an employee or any other officer of the entity;
• All such grievances will be resolved directly by the Direct Selling Entity;

5.   The Direct Selling entity shall provide information the consumers upon purchase which shall contain :

• The name of the purchaser and seller;
• The delivery date of goods or service;
• Procedure for returning the goods;
• Warranty of the goods and exchange / replacement of goods in case of defect provided that no Direct Seller shall, in pursuance of a sale, make any claim that is not consistent with claims authorized by the Direct Selling Entity.

6.   Any Person who sells or offer for sale, including on an e-commerce platform/ market place, any product or service of a Direct Selling Entity must have prior written consent form the respective Direct Selling Entity in order to understand or solicit such sale of offer.

Back to Top