Conduct for the Protection of Consumers

1.   Direct Sellers and Direct Selling Entity shall take appropriate steps to ensure the protection of all private information provided by a consumer;

2.   Direct Seller and Direct Selling Entity shall be guided by the provision of the Consumer Protection Act 1986;

3.   All Complaints received over phone, email, website, post and walk-in should have complaint number for tracing and tracking the complaint and record time taken for redressal;

4.   Every Direct Selling company shall constitute a Grievance Redressal Committee whose composition, nature of responsibilities shall include but not limited to:

  • The Grievance Redressal Committee shall consist of at least three officers of the Direct Selling entity;
  • The Grievance Redressal Committee shall address complaints and inform complaints of any action taken;
  • Complaints may be made by any member of the general public against a Direct Seller of the company, an employee or any other officer of the entity;
  • All such grievances will be resolved directly by the Direct Selling Entity;
5.   The Direct Selling entity shall provide information the consumers upon purchase which shall contain :

  • The name of the purchaser and seller;
  • The delivery date of goods or service;
  • Procedure for returning the goods;
  • Warranty of the goods and exchange / replacement of goods in case of defect provided that no Direct Seller shall, in pursuance of a sale, make any claim that is not consistent with claims authorized by the Direct Selling Entity.
6.   Any Person who sells or offer for sale, including on an e-commerce platform/ market place, any product or service of a Direct Selling Entity must have prior written consent form the respective Direct Selling Entity in order to understand or solicit such sale of offer.

  • Mr. Arun Aggarwal
  • Direct Selling Consultant and Legal Advisor
  • Address: 517, Jaina Tower 1, Janak Puri District Center, New Delhi 110058.
  • For further information on [email protected]
  • Phone/Whatsapp: +91 9811190082
  • skype: arun.vistaneotech

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