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Conduct for the Protection of Consumers

1.   Direct Sellers and Direct Selling Entity shall take appropriate steps to ensure the protection of all private information provided by a consumer;

2.   Direct Seller and Direct Selling Entity shall be guided by the provision of the Consumer Protection Act 1986;

3.   All Complaints received over phone, email, website, post and walk-in should have complaint number for tracing and tracking the complaint and record time taken for redressal;

4.   Every Direct Selling company shall constitute a Grievance Redressal Committee whose composition, nature of responsibilities shall include but not limited to:

  1. The Grievance Redressal Committee shall consist of at least three officers of the Direct Selling entity;
  2. The Grievance Redressal Committee shall address complaints and inform complaints of any action taken;
  3. Complaints may be made by any member of the general public against a Direct Seller of the company, an employee or any other officer of the entity;
  4. All such grievances will be resolved directly by the Direct Selling Entity;

5.   The Direct Selling entity shall provide information the consumers upon purchase which shall contain :

  1. The name of the purchaser and seller;
  2. The delivery date of goods or service;
  3. Procedure for returning the goods;
  4. Warranty of the goods and exchange / replacement of goods in case of defect provided that no Direct Seller shall, in pursuance of a sale, make any claim that is not consistent with claims authorized by the Direct Selling Entity.

6.   Any Person who sells or offer for sale, including on an e-commerce platform/ market place, any product or service of a Direct Selling Entity must have prior written consent form the respective Direct Selling Entity in order to understand or solicit such sale of offer.

  • Mr. Arun Aggarwal
  • Legal Expert, Consultant, Software Analyst
  • Address: B-2/272,273 First Floor Sector-6 Rohini, New Delhi-110085 (India).
  • For further information on
  • Phone/Whatsapp/Viber/ Wechat : +91 9811190082
  • skype: arun.vistaneotech, QQI id: 973620192


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