MLM companies directory, leaders database, network marketing India.

Follow us on Twitter Follow us on Facebook
 



Conduct for the Protection of Consumers


1.   Direct Sellers and Direct Selling Entity shall take appropriate steps to ensure the protection of all private information provided by a consumer;

2.   Direct Seller and Direct Selling Entity shall be guided by the provision of the Consumer Protection Act 1986;

3.   All Complaints received over phone, email, website, post and walk-in should have complaint number for tracing and tracking the complaint and record time taken for redressal;

4.   Every Direct Selling company shall constitute a Grievance Redressal Committee whose composition, nature of responsibilities shall include but not limited to:

  1. The Grievance Redressal Committee shall consist of at least three officers of the Direct Selling entity;
  2. The Grievance Redressal Committee shall address complaints and inform complaints of any action taken;
  3. Complaints may be made by any member of the general public against a Direct Seller of the company, an employee or any other officer of the entity;
  4. All such grievances will be resolved directly by the Direct Selling Entity;


5.   The Direct Selling entity shall provide information the consumers upon purchase which shall contain :

  1. The name of the purchaser and seller;
  2. The delivery date of goods or service;
  3. Procedure for returning the goods;
  4. Warranty of the goods and exchange / replacement of goods in case of defect provided that no Direct Seller shall, in pursuance of a sale, make any claim that is not consistent with claims authorized by the Direct Selling Entity.


6.   Any Person who sells or offer for sale, including on an e-commerce platform/ market place, any product or service of a Direct Selling Entity must have prior written consent form the respective Direct Selling Entity in order to understand or solicit such sale of offer.




  • Mr. Arun Aggarwal
  • Legal Expert, Consultant, Software Analyst
  • Address: B-2/272,273 First Floor Sector-6 Rohini, New Delhi-110085 (India).
  • For further information on info@vistaneotech.com
  • Phone/Whatsapp/Viber/ Wechat : +91 9811190082
  • skype: arun.vistaneotech, QQI id: 973620192


Loading...





Back to Top